Q: Where is your factory located?

A: Our factory is situated in Ruian City, Zhejiang Province, China. It's about a 40-minute flight or a 4-hour train ride from Shanghai. We would be happy to pick you up at the airport or station and welcome you to visit our factory.

Q: How long is your delivery time?

A: Our standard delivery time is usually 30-45 days. However, if you need it urgently, we can manufacture your machine first and deliver it within approximately 10 days.

Q: What's your warranty policy?

A: We offer an 18-month warranty on all our products, along with lifetime maintenance. This means that if any parts break down during the warranty period, we will provide free replacement parts.

Q: What package do you use for the product?

A: Our products are coated with anti-corrosion oil and covered with plastic film for protection. If you prefer wooden box packing, there may be an additional cost.

Q: Does your factory provide installation service?

A: Yes, our engineers can go to the customer's factory for installation. The buyer should prepare the necessary materials for testing the machine in advance and bear the cost of the supplier's technicians, including round-trip airfare, visa fees, accommodation, and wages. The cost is USD 120 per person per day, starting from the date of work commencement until their arrival at the factory.

Q: What are your terms of payment?

A: We accept various payment methods such as Telegraphic Transfer (T/T), Letter of Credit (L/C), and Western Union. Please let us know which method you prefer when making the payment.

Q: What if parts break within the warranty period?

A: If any parts break down due to manufacturing defects within the warranty period, we will express replacement parts free of charge. You can contact our customer service team to initiate the warranty claim process.tact our customer service team to initiate the warranty claim process.